| 1. Do you have a size chart
for your T-Shirts? |
We do now! This chart applies to T-shirts only! All units of measurement
are in inches.
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2. How long will it take to get my order? |
Shipping usually takes 2 to 4
weeks depending on availablity and location. If you have not received
your order within that time and have not been contacted by The Dinosaur
Factory or Ponyboy Clothing, please contact us HERE |
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3. What countries do you ship to? |
Right now we are only set up to ship the United States. However
if you are from outside the United States we can make special arrangements
to make an order. Please contact us HERE |
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4 . What is your return/exchange policy? |
We guarantee our merchandise to be free of
manufacturing defects and will accept any defective item for refund
or exchange. Unwashed, unworn, unused or defective merchandise may
be returned within 30 days after purchase for an exchange or refund.
Merchandise received after 30 days will be subject to a 15% restocking
charge.
Merchandise received after 45 days will only be accepted at our
discretion for an online store credit.
We will only refund shipping charges if we sent the wrong item or
the item sent was defective. If you are making an exchange because
you would like a different size, style or color, you will be charged
for shipping on your exchange. The return/exchange value is determined
by the last retail price of the item. Please note merchandise
purchased from other retailers, including department stores or
specialty stores must be returned to the store from which it was
originally purchased, and is subject to the return policy of the
originating retailer.
Additionally, purchases made on this website cannot be returned
or exchanged to a retail store. Purchased made via our website
need to be returned or exchanged via our website.
Please use the most economical shipping method for your return.
Due to security constraints, we cannot reimburse you for an amount
greater than your purchase amount. |
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5 . Where do I ship my return/exchange? |
Returns or exchanges must be returned using the address that is
on your original invoice. If you have any questions, please
contact us HERE. |
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6 . How should I ship my return/exchange?
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Pack and seal your box securely, in the original packaging if possible.
You should ship your return/exchange with a carrier who will provide
your package with a tracking number to ensure that your package
does not get lost. Packages must be returned prepaid. We do not
accept COD. |
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7 . When will my credit card or paypal
account get refunded? |
Once your package has been received, your refund or exchange will
be processed within 7 business days. If there is a refund due, a
credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly
billing cycle. You will be notified via e-mail when this transaction
has taken place. Please note that your banking institution may
require additional days to process and post this transaction to
your account once they have received the information from us. |
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8. What is your privacy policy? |
We will never share your e-mail address or personal information
with any third parties. Any information collected on this website
will be used for fraud control, order verification or internal marketing
purposes only. |
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